This seminar provides crisis management program development. It includes training on developing crisis policies, procedures, and programming. Excelsior also provides table-top exercises for organizational staff at home and abroad who manage organizational crises.

Training Can Include:

Coaching on Developing a Risk Management Policy Manual

• Creating an organization’s framework for crisis management procedures

• Identifying an organization’s duty of care for its members

Creation of a Risk Assessment Matrix (RAM)

• A process for quickly gauging and quantifying risk

Creation of Emergency Action Plans (EAPs)

• Field driven plans for responding to ‘likely’ incidents

Using the Crisis Manual and EAPs in a Crisis

• How to correctly employ these tools in a crisis

Crisis Communications and Liaisons/Touch Points

• Domestic and foreign media

• Domestic and foreign governments/law enforcement

• Domestic and foreign militaries

• Staff families

Engaging Crisis Consultants and Hostage Negotiators

• Finding the right experts for the job at hand

Table-Top Exercises

• EXCELSIOR offers clients a table-top exercise that can last from several hours to several days. This exercise includes interactive role plays simulating interaction with various players and actors in a crisis including (but not limited to): FBI, State Department, Family Members, Seconded Organizations, Hostage Takers, Foreign Governments, Insurance Providers, etc.