ORGANIZATIONAL CRISIS MANAGEMENT
This seminar provides crisis management program development. It includes training on developing crisis policies, procedures, and programming. Excelsior also provides table-top exercises for organizational staff at home and abroad who manage organizational crises.
Training Can Include:
Coaching on Developing a Risk Management Policy Manual
Creating an organization’s framework for crisis management procedures
Identifying an organization’s duty of care for its members
Creation of a Risk Assessment Matrix (RAM)
A process for quickly gauging and quantifying risk
Creation of Emergency Action Plans (EAPs)
Field driven plans for responding to ‘likely’ incidents
Using the Crisis Manual and EAPs in a Crisis
How to correctly employ these tools in a crisis
Crisis Communications and Liaisons/Touch Points
Domestic and foreign media
Domestic and foreign governments/law enforcement
Domestic and foreign militaries
Engaging Crisis Consultants and Hostage Negotiators
Finding the right experts for the job at hand
EXCELSIOR offers clients a table-top exercise that can last from several hours to several days. This exercise includes interactive role plays simulating interaction with various players and actors in a crisis including (but not limited to): FBI, State Department, Family Members, Seconded Organizations, Hostage Takers, Foreign Governments, Insurance Providers, etc.
"Excelsior crisis management training was exactly what our team needed for the location we were assigned to. It was contextual, practical, involved the whole family, and contained several "most likely" scenarios. Our team was more prepared to live in a tough location and more confident that we had a plan if a crisis were to occur."
Excelsior, Nairobi, 2015